Membership f.a.q.s

 

Please note that the membership perks for the Paddle Sports Center, Santa Barbara Rock Gym, and mat storage will start on by the end of January! Thank you for your patience.

 

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Frequently Asked Questions:


Is there a commitment to sign up for the membership?

Yes. There’s a minimum of a 4-month commitment for all memberships. The intention behind our membership pricing is to make practicing yoga frequently as financially accessible as possible. This is why our membership pricing is as low as it is, and why we ask for and appreciate your commitment.

I still have classes left over from a class pack. Do I have to use all of them before starting a membership?

No! We’re more than happy to credit the value of your existing classes towards the first month of your membership. For example, if you paid $160 for a 10 class pack and have 2 classes left, we’ll credit the $32 you paid for those classes toward your membership. We’ll have to do it in person, so please visit us in the studio to get set up.

What if I want to cancel before the four months are over?

If you’d like to cancel your membership, please fill out our Termination Request Form HERE. Please note, there is a $50 cancellation fee if you cancel during your 4-month initial commitment.

Are the memberships paid monthly?

Yes. All memberships renew monthly until you tell us otherwise! Payments are automatically deducted from your credit or debit card on the date that you originally purchased the membership. For example, if you paid on the 5th of May, then your next payment will be deducted on the 5th of June.

Am I able to change my membership?

Yes. All 3 of our memberships can be changed.  You can make your request by filling out our Switch Membership Tiers Request Form HERE. If you are on the 5x / month or 8x / month, you’re able to upgrade to the next level at any time, even during the current month.  If you’re on the Unlimited membership, you can drop down to the next level with 14 days notice for this change after your initial 4-month commitment period.  There are no refunds for dropping to the next level. There is no extra charge to change your membership other than the price difference between the two memberships.


Can I change my membership to a different tier for just one month?

Yes. The memberships can be changed according to your needs and according to the guidelines above. However, please note that we do not give refunds for downgrading in the middle of your pay period, so please plan accordingly. To request to change tiers, please fill out the Switch Tiers Request Form HERE.

Do unused classes roll over to the next month?

No. By becoming a 5x / month or 8x / month member, you’re agreeing to take on the responsibility of using the amount of classes allotted on your membership. Classes cannot be added to the next month, but can still be used in the same billing cycle. For example, if you’re on the 8x / month membership, you can take 8 classes from May 5th to June 5th.

How much in advance do I need to notify you to cancel my membership?

Please give us at least 14 days prior notice becfore the date you would like to cancel your membership. To request to cancel your membership, please fill out the Termination Request Form HERE.  This will ensure that we have a record of your requesting the termination and you will receive a confirmation after we have canceled the auto-pay.

Am I able to put my membership on hold?

Yes. You can put your membership on hold with a 14-day notice.  Please fill out our Suspension Request Form HERE to place a hold. You can put your membership on twice per year for a 10-day minimum and a 31-day maximum.

What if my card is declined?

Please do your best to let us know if you need us to update your card by filling out our Update Payment Information Form HERE. We’re charged a small fee every time an auto-payment card is declined. If we don’t receive a payment from you within 5 days of the initial decline, we will put your membership on hold until we receive your updated card information. If we do not receive your payment information within 14 days of the initial decline, we will cancel your membership and you will be responsible for paying the value of the classes you took during the unpaid time period at the studio’s regular drop-in rate.

Can I share my membership?

No. Memberships cannot be shared. However, each membership tier is given a certain amount of free guest passes per month! Please use them to bring in your loved ones (especially those who are new to the studio) so they can enjoy the benefits of yoga and our community, too.


I don't want to have a recurring charge. What are my options?

We’re able to offer deeply discounted auto-pay rates in exchange for your commitment. If this doesn’t suit your needs at this time, please feel free to purchase our class packages, which are also offered at a discounted rate per class.

Can I pay for my membership in cash or check?

No. All membership payments must be made via credit or debit card.

Do you have student discounts or other discounts?

Yes! Seniors (60+), Veterans, Disabled, Teachers, and Full-Time Students (12 units) receive 10% off all class packages and membership options. Not valid for drop-ins, community classes, or new student special. Please make your purchase in the studio. We’ll ask for proof of status - such as a class schedule, valid ID, or proof of employment - so please come prepared otherwise we cannot honor your 10% discount at that time. We will also follow up with you periodically throughout the year to check on your status and to update your payment option as necessary.


How do I receive my other perks?

When you sign up to become a member, someone from our management team will reach out to you within 5 business days to make sure you’re given the proper materials and detailed information to take advantage of our other perks.

Ready to Join Us AS A MEMBER?!

Still have a few questions? Please feel free to reach out using the form below:

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